susu4 is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through your use of the susu4 platform. By registering an account or using our services, you consent to the practices described in this document.
These highlights summarise our privacy practices. For full legal detail, please read all sections below.
All data transmitted between your device and susu4 servers is protected by industry-standard 256-bit SSL encryption, the same technology used by major financial institutions worldwide.
Personal data is stored on secure servers in ISO 27001-certified data centers. Passwords are hashed using bcrypt. Payment details are tokenized and never stored in plain text on our systems.
We collect identity documents solely for Know Your Customer (KYC) verification, age confirmation (21+), and fraud prevention. Documents are reviewed by trained staff and securely deleted once verification is complete.
susu4 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with essential service providers (payment processors, game studios) under strict confidentiality agreements.
You have the right to access, correct, export, or delete your personal data at any time. Contact our support team to exercise these rights or adjust your communication preferences from your account settings.
Although susu4 primarily serves Indonesian players, we align our data protection practices with GDPR principles: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, and accountability.
This Privacy Policy applies to all personal data collected by susu4 through the website https://susu4.cam (the "Platform"), related mobile applications, and any associated services. It describes:
By creating an account, depositing funds, placing bets, or otherwise using the susu4 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must immediately cease using the Platform.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies, which together form the complete legal framework governing your use of susu4.
For the purposes of applicable data protection laws, the data controller responsible for your personal information is:
susu4
Internationally Licensed Online Betting Platform
Email: [email protected]
As the data controller, susu4 determines the purposes and means of processing your personal data. We are responsible for ensuring that all data processing activities comply with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) principles and local Indonesian data protection requirements where applicable.
If you have any questions, concerns, or requests regarding the processing of your personal data, please contact us using the details provided in Section 15 of this Privacy Policy.
susu4 collects several categories of personal data to operate the Platform, verify your identity, process transactions, prevent fraud, and comply with legal obligations. The types of data we collect include:
When you register an account, we collect:
To comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations, we collect:
These documents are used solely for identity verification and are securely stored during the verification process, then deleted or archived in accordance with our data retention policy (see Section 7).
When you deposit or withdraw funds, we collect:
Full payment credentials (such as CVV codes, card PINs, e-wallet passwords, or online banking credentials) are never collected or stored by susu4. Payment processing is handled by certified third-party payment gateways that tokenize sensitive data.
To operate the Platform and detect suspicious activity, we collect:
When you access the Platform, we automatically collect:
When you contact customer support or communicate with susu4, we collect:
susu4 processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your account; processing login authentication; enabling password recovery. |
| Identity Verification (KYC) | Verifying your age (21+), confirming your identity, and ensuring you are the legitimate owner of the payment methods used. |
| Payment Processing | Processing deposits and withdrawals; reconciling transactions; preventing payment fraud and chargebacks. |
| Service Delivery | Providing access to sports betting, live casino, togel, slots, and all other gaming products; calculating and crediting winnings; applying bonuses. |
| Fraud Prevention | Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, collusion, and other prohibited conduct; monitoring unusual betting patterns. |
| Legal Compliance | Complying with AML (anti-money-laundering), KYC, and responsible gaming regulations; responding to lawful requests from regulatory authorities and law enforcement. |
| Customer Support | Responding to enquiries, resolving disputes, and providing technical assistance via live chat, email, and phone. |
| Responsible Gaming | Administering deposit limits, loss limits, session timers, and self-exclusion tools; monitoring play patterns to identify potential problem gambling behaviours. |
| Marketing (with consent) | Sending promotional emails, SMS, or push notifications about bonuses, new games, and special offers (only if you have opted in; see Section 11). |
| Platform Improvement | Analysing aggregated usage data to improve user experience, optimise game selection, and develop new features. |
Under applicable data protection laws, susu4 must have a lawful basis to process your personal data. We rely on the following legal grounds:
susu4 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we do share data with carefully selected service providers and partners under strict confidentiality agreements to operate the Platform and deliver services to you.
We share transaction data and payment method details with licensed payment service providers (banks, e-wallet operators, payment gateways) to process deposits and withdrawals. These processors operate under their own privacy policies and are bound by PCI DSS (Payment Card Industry Data Security Standard) compliance requirements.
Identity verification documents may be shared with third-party KYC service providers that specialise in document authentication, biometric verification, and fraud detection. These providers process data on our behalf and are contractually prohibited from using your data for any other purpose.
When you play games from third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, etc.), certain data — such as your username, bet amounts, and game outcomes — is shared with those studios to enable gameplay and settle bets. Game providers do not receive your full personal identity or financial details.
susu4 may disclose personal data to regulatory authorities, law enforcement agencies, or courts if required by law, court order, or legal process. This includes compliance with AML investigations, tax authority requests, and lawful criminal investigations.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified via email if such a transfer occurs, and the new entity will remain bound by this Privacy Policy unless you are notified otherwise and given an opportunity to object.
susu4 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Retained for the lifetime of your account plus 7 years after account closure (for AML and regulatory compliance). |
| KYC Documents | Retained for 90 days after successful verification, then securely deleted. In cases of suspected fraud or regulatory investigation, documents may be retained for up to 7 years. |
| Transaction Records | Retained for 7 years after the transaction date (for tax, audit, and AML compliance). |
| Betting & Gaming Activity | Retained for 7 years (to resolve disputes and comply with regulatory audit requirements). |
| Technical & Usage Logs | Retained for 12 months (for security monitoring and fraud detection). |
| Marketing Communications | Retained until you unsubscribe or withdraw consent, then immediately removed from active marketing lists. Suppression records are retained indefinitely to ensure we do not re-contact you. |
| Customer Support Records | Retained for 3 years (to maintain service quality and resolve recurring issues). |
After the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical analysis and platform improvement.
susu4 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:
While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorised access to your account.
susu4 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyse platform usage, and deliver personalised content. A cookie is a small text file stored on your device by your web browser. Cookies do not contain personal identity information but may be linked to your account once you log in.
You can manage or delete cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive a notification each time a cookie is set. Please note that disabling essential cookies may impair certain Platform functions, such as login and payment processing.
For more information on managing cookies, visit your browser's help documentation:
Under applicable data protection laws, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected] with "Data Rights Request" in the subject line. We will respond within 30 days. You may be required to verify your identity before we process your request.
susu4 may send you promotional communications (email, SMS, push notifications) about new games, bonuses, tournaments, and special offers — but only if you have opted in to receive marketing messages during registration or via your account settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional emails (e.g., account verification, withdrawal confirmations, password reset notifications), which are necessary to operate your account and are not subject to opt-out.
susu4 does not knowingly collect personal data from individuals under the age of 21. Our services are intended exclusively for adults aged 21 and over. All users are required to confirm their age during registration, and identity verification documents are reviewed to confirm compliance.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data and permanently close the associated account. If you believe that we have collected data from an underage individual, please contact us immediately at [email protected] so we can take corrective action.
susu4 primarily serves players in Indonesia, but our servers, data centers, and certain third-party service providers may be located in jurisdictions outside Indonesia. By using the Platform, you consent to the transfer of your personal data to these jurisdictions, which may have data protection laws that differ from those in Indonesia.
Where data is transferred to jurisdictions that do not provide an adequate level of data protection, we implement appropriate safeguards such as:
You may request further information about the safeguards we have implemented for international data transfers by contacting us at [email protected].
susu4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Changes will be effective immediately upon posting to the Platform. The "Last Updated" date at the top of this document will reflect the most recent revision.
We will notify registered users of material changes via email to the address associated with their account. However, it is your responsibility to review this Privacy Policy periodically to stay informed of updates. Your continued use of the Platform after changes have been posted constitutes acceptance of the revised Privacy Policy.
If you do not agree to any changes, you must immediately cease using the Platform and may close your account by contacting customer support.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact the susu4 Data Protection Team:
We aim to respond to all privacy-related enquiries within 30 days. For complex requests, we may extend this period by an additional 60 days and will notify you of the extension and the reasons for it.
Our FAQ page covers common privacy questions, or contact our 24/7 support team for personalised assistance. You can also review our Terms & Conditions and Responsible Gaming policies.